Customer Service

 

Shipping & Delivery
Shipping and handling charges are based on: the delivery option you choose; the weight, size and dimensions of your items; and your shipping preferences . If you have any questions regarding shipping on your order, please contact us at 800.347.3020 ext. 2202 and we'll be happy to assist you.
Privacy & Security
At Retail Information Systems we strive to provide you a safe and secure online shopping experience. We give you the option of using a secure transmission method to send us the following types of personal data: primary personal data (such as name and contact details); identifiers (such as credit card details, Web site password). We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from: unauthorized access; improper use or disclosure; unauthorized modification; and unlawful destruction or accidental loss. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
Returns & Replacements
If you are not satisfied with your purchase, please contact us by calling 800.347.3020 and we will be happy to assist you! We can only accept returns under certain circumstances within 10 business days. Please contact us for more information.
Ordering
Your online order is received by Retail Information Systems warehouse located in Houston, Tx. We strive for same day processing of most orders. If you place an order after 5pm Central time, your order will be shipped the following business day. For orders placed on Friday after 5pm Central time and on weekends, your order will be shipped the following Monday. If you ever have a question about your order, or if you have a special or bulk order request, please contact us by calling 800.347.3020.
Payment, Pricing & Promotions
We accept payments for online purchases from all major credit cards such as Visa, Master Card, and Amex.
Viewing Orders
View your order by logging into shop.retailinfosys.com and clicking on the Order History link.
Updating Account Information
Update your account information by logging in to shop.retailinfosys.com and selecting the Account Information tab.